Frequently Asked Questions

We offer comprehensive property management services including:

• Tenant screening and placement
• Rent collection and financial reporting
• Property maintenance and repairs
• Lease management and renewals
• Eviction handling when necessary
• 24/7 emergency support
• Property inspections and documentation

We manage residential properties, multi-family units, and commercial properties throughout the region.

Our standard management fee is typically 8-10% of monthly rental income, depending on the property type and number of units. We also offer competitive leasing fees for new tenant placement. There are no hidden fees, and we provide detailed monthly statements showing all income and expenses.

We believe in transparent pricing and will provide a customized quote based on your specific property needs during our initial consultation.

Our thorough tenant screening process includes:

• Comprehensive credit checks
• Criminal background verification
• Employment and income verification (typically 3x monthly rent)
• Rental history review
• Reference checks from previous landlords

We ensure all screening complies with Fair Housing laws and local regulations, helping you secure reliable, qualified tenants.

On average, we fill vacant properties within 14-30 days, depending on market conditions, property condition, and pricing. Our marketing strategy includes:

• Professional photography and virtual tours
• Listing on multiple rental platforms
• Social media marketing
• Strategic pricing based on market analysis
• Prompt showing scheduling and follow-up

We work diligently to minimize vacancy periods while maintaining high tenant quality standards.

We have a strict but fair rent collection policy. Late fees are applied per the lease agreement, and we begin the collection process immediately. Our process includes:

• Automated rent reminders before due date
• Immediate follow-up on late payments
• Formal notices as required by law
• Eviction proceedings if necessary

We handle the entire eviction process in compliance with local laws, keeping you informed at every step while protecting your investment.

We have a 24/7 maintenance request system through our tenant portal. Routine maintenance is scheduled efficiently, while emergencies are addressed immediately. Our process includes:

• Online tenant portal for easy request submission
• Network of licensed, insured contractors
• Competitive pricing through established relationships
• Quality inspection of all completed work
• Detailed reporting with photos and receipts

We obtain owner approval for repairs exceeding your predetermined threshold, typically $500.

Rental income is distributed to property owners by the 10th of each month via direct deposit or check. You'll receive a detailed monthly statement showing:

• All rental income collected
• Management fees and expenses
• Maintenance and repair costs
• Current account balance
• Year-to-date summaries

You can also access real-time financial information through our online owner portal 24/7.

Absolutely! While we handle day-to-day operations, you retain final approval on major decisions such as:

• Tenant selection (we provide qualified candidates)
• Significant repairs over your specified threshold
• Lease terms and rental pricing
• Property improvements and upgrades

We provide expert recommendations based on our market knowledge and experience, but the final decision is always yours. Communication is key to our partnership approach.